Auckland Disaster Recovery — Flood, Fire, Storm & Mould Response
When water, fire or storm damage hits an Auckland home or business, the first few hours matter. Call for an emergency response, or send details online and we'll call you back to assess what's needed.
What's happened?
Choose the situation closest to yours for guidance specific to that type of damage, or call now if it's an active emergency.
Flood & Water Damage Restoration
Emergency water extraction and structural drying for burst pipes, storms and appliance failures.
Fire & Smoke Damage Restoration
Securing the property, removing soot and smoke residue, and treating smoke odour after a fire.
Mould Remediation
Finding the moisture source, safe removal and treatment for mould growth in Auckland homes.
Storm Damage Restoration
Emergency tarping, water extraction and repair coordination after wind, rain or hail damage.
Biohazard & Trauma Cleaning
Discreet, compliant cleanup for trauma scenes, unattended deaths and sewage contamination.
Meth Decontamination
Testing and decontamination to NZS 8510 for methamphetamine-contaminated properties.
Contents Restoration
Inventory, pack-out, cleaning and secure storage for belongings affected by flood, fire or smoke.
Commercial Incidents
A dedicated response path for facilities managers, landlords and body corporates.
What happens next
The exact sequence depends on the type of incident, but most jobs follow the same broad pattern: assess the situation and make it safe, stop further damage, extract or clean as needed, dry and monitor, document everything, then restore and reinstate.
Each incident-type page above breaks this down into the specific steps that apply to that kind of damage.
If it's an active emergency, safety comes first
A few checks apply across almost every kind of incident, before any restoration work begins.
- Do not enter a room with standing water near power points or a switchboard — turn off power at the switchboard first if it is safe to do so.
- Leave a property immediately if you smell gas, see active fire, or the structure looks unsafe (sagging ceilings, cracked walls).
- Treat any contaminated water (sewage, floodwater, stormwater) as a health hazard — avoid direct contact.
- If in doubt, call emergency services first (111), then arrange restoration once the property is safe to enter.
Insurance, documentation and planning ahead
Areas we serve across Auckland
Response covers the wider Auckland region, including:
- Auckland CBD
- North Shore
- Waitakere & West Auckland
- Manukau & South Auckland
- Howick & East Auckland
- Papakura
- Pukekohe
- Rodney District
Common questions
What should I do if the incident is urgent?
Call the number above and describe the incident. If anyone is at immediate risk from fire, electricity, contaminated water or structural danger, leave the area and call emergency services on 111 first.
Which areas of Auckland do you cover?
Auckland CBD, North Shore, Waitakere and West Auckland, Manukau and South Auckland, Howick and East Auckland, Papakura, Pukekohe, Rodney District and surrounding areas.
Do you work with my insurance company?
Documentation such as photographs, moisture readings and a written scope of works can be provided to support your claim, whichever insurer you're with. See our insurance and documentation guidance for more detail on what to expect.
I'm not sure if this is urgent — should I still call?
If you're unsure, it's worth calling. A short phone conversation can usually establish whether the situation needs an immediate response or can be booked in as a scheduled assessment.
Tell us what's happened
Tell us what's happened and the best way to reach you. One form, no obligation — a member of the team will call you back.